Warranty and Maintenance Policy

- Online Web commits to providing perpetual operational maintenance during the entire website's functioning process.

- Online Web is responsible for addressing any customer inquiries related to website administration.

- Online Web is responsible for assisting customers in fixing all website-related errors.

- Online Web pledges not to charge any fees related to errors arising from the website.

Exclusions from Warranty:

 - Customers requesting extensive modifications/changes beyond the original template design. Online Web only provides free support for minor adjustments.

 - Customers are entirely responsible for the content (including objectionable content) they publish on their website.


* Note:

1. System errors: These are unusual occurrences appearing while using the website.

Including:

- Abnormal slowdown of the system compared to regular daily operations.

- Inability to access the website (homepage and subpages) or unstable access despite a stable internet connection, while the website's maintenance time is still active.

- Automatic page redirection without mouse clicks or actions leading to the redirection.

2. Website errors: These are errors related to the interface and actions within the content management system.

Including:

- Incorrect display on the interface compared to the original design (as per the template or individual design) on mobile devices and web browsers.

- Data displayed incorrectly compared to input data in the content management system.

- Content overflowing the frame, even though it was entered as instructed.

- Images/content disappearing or appearing differently compared to the design and usage instructions.


Contact

287 Phan Văn Hớn, Ward Tân Thới Nhất
District 12, Ho Chi Minh City

Vui lòng nhập Tên
Vui lòng nhập Email
Vui lòng nhập Điện thoại
Vui lòng nhập Nội dung
Loading
Facebook Zalo